Last updated: August 2026
These Terms & Conditions apply to all services provided by Susanne Hulsebos (“Studio”, “I”, “me”) to business clients (“Client”, “you”).
By accepting a proposal, paying an invoice, booking a project or otherwise instructing me to begin work, you agree to these Terms & Conditions.
These Terms & Conditions apply to business-to-business services only. By engaging my services, you confirm that you are acting in the course of your business or professional activity and not as a consumer.
For the purposes of these Terms, a **Business Day** means Monday to Friday, excluding public holidays in Spain.
1. Scope of work
I provide strategic branding, brand identity, website design, marketing strategy, creative direction, research, audits, intensives and related creative and consultancy services.
The exact scope, deliverables, project period and fee will be set out in the relevant proposal, booking confirmation or statement of work.
Only services and deliverables expressly included in the agreed scope are included in the project.
Anything outside that scope is Additional Work.
2. Booking and project dates
A project is considered booked once the required first payment has been received and any required proposal or agreement has been accepted.
Project dates are reserved specifically for you.
Unless agreed otherwise, 50% of the total project fee is payable at booking.
The first payment is non-refundable because it secures dedicated time in my schedule.
Project dates are not guaranteed until the booking payment has been received.
3. Final payment
The remaining 50% is payable before final delivery, transfer or handover.
Final files will not be released and websites will not be transferred or launched until all outstanding invoices have been paid in full.
The final payment becomes due when the agreed project is ready for delivery, regardless of whether you decide to delay publication, launch or implementation.
Choosing not to use, publish or implement completed work does not affect your obligation to pay the agreed project fee.
4. Late payment
Invoices must be paid by the due date stated on the invoice.
If payment is overdue, I may pause work, withhold delivery, transfer or launch, and suspend access to any deliverables that have not yet been transferred.
Where applicable, overdue business invoices may be subject to statutory commercial late-payment interest and recovery costs in accordance with Spanish law.
Any delay caused by late payment may affect the project schedule and does not guarantee that the original project dates will remain available.
5. Cancellation by the Client
If you cancel a booked project, the initial 50% booking payment is non-refundable.
If work already completed at the time of cancellation exceeds the value of the initial payment, the additional completed work will also become payable.
Any non-cancellable third-party costs incurred specifically for your project remain payable by you.
6. Rescheduling
Requests to move a booked project are subject to my availability.
A request to reschedule does not guarantee alternative dates.
Rescheduling may require an additional fee, particularly where project time has already been reserved or the change requires the project to be fitted into a new period in my schedule.
The original completion date automatically falls away once a project is rescheduled.
7. Intensives
Intensives are designed to move quickly within a defined and reserved project period.
By booking an Intensive, you agree to be available to provide the information, decisions and feedback needed to keep the project moving.
Unless otherwise stated in the proposal, feedback during an Intensive must be submitted within one Business Day of the relevant request.
If feedback is not received within that timeframe, the feedback round expires and I may continue to the next stage based on the work and information available.
Late feedback does not reopen an expired feedback round and may be treated as Additional Work.
8. Client materials and placeholders
You are responsible for providing any content, photographs, information, documents, access credentials or other materials identified as necessary for the project.
If copy, photographs or similar content are not supplied on time, I may continue the project using placeholders in order to preserve the agreed schedule.
Replacing placeholders later is not included automatically and will be treated as Additional Work.
Where I cannot reasonably continue without essential Client input, the provisions relating to Client delay and inactivity will apply.
9. Client delay and inactivity
If essential input, decisions, access or information required to continue the project are not provided for three Business Days, I may remove the project from my active schedule or terminate the project.
Where the Client's failure to provide the required cooperation prevents the project from being completed within the reserved project period, the full agreed project fee becomes due, reflecting the project capacity that was specifically reserved for the Client, to the extent permitted by applicable law.
Amounts already paid will not be refunded.
If the Client later wishes to continue the project, continuation will be subject to my availability and may require a new booking and additional fees.
The original project timeline will no longer apply.
10. Feedback and revisions
Unless the proposal states otherwise, each project phase includes **one feedback/revision round**.
Feedback should be clear, consolidated and submitted through the designated project portal.
A revision round is intended to refine the agreed direction. It does not include:
* a new creative direction;
* reconsidering previously approved decisions;
* entirely new concepts;
* additions to the agreed scope; or
* multiple separate rounds of feedback.
Anything beyond the included revision round is Additional Work.
11. Approval of project phases
Once a project phase has been approved, that phase is considered complete.
If you later decide to revisit or change work that was previously approved, the requested changes will be treated as Additional Work.
Approval may be given through the project portal or another method that I expressly accept in writing.
12. Decision-maker and consolidated feedback
The Client must appoint one primary contact and decision-maker for the project.
If multiple partners, employees or other stakeholders are involved, their feedback must be discussed internally before being submitted.
Feedback must be provided to me as one consolidated feedback round.
Conflicting feedback, additional stakeholder feedback submitted later or changes resulting from internal disagreement may be treated as Additional Work.
13. Project portal
The designated project portal is the primary place for project communication, feedback, approvals, documents and important decisions.
Feedback or instructions sent through WhatsApp, Instagram, text message, social media or other informal communication channels will not automatically be treated as formal project feedback or approval unless I expressly confirm otherwise.
14. Missed sessions
Calls, strategy sessions and other live sessions reserved as part of an Intensive are tied to the scheduled project period.
If you miss an agreed session, the session expires and is not automatically rescheduled.
Where I have availability to provide a replacement session, it may be booked as Additional Work.
15. Changes to scope
Any request outside the agreed project scope will be quoted separately before work begins.
I am not required to begin Additional Work until the additional scope, fee and timing have been agreed in writing.
A request for Additional Work may also affect the original delivery date.
16. Additional Work
Additional Work is normally booked in half-day or full-day blocks, depending on the work required and my availability.
Additional Work is charged at my then-current half-day or day rate.
Examples may include:
* additional revision rounds;
* replacing content or images supplied late;
* additional pages or deliverables;
* revisiting previously approved work;
* late feedback;
* additional strategy or consultation sessions;
* amendments following final delivery;
* reopening archived projects; or
* work otherwise falling outside the agreed scope.
I may agree to a different arrangement in writing where appropriate.
17. Rush and out-of-schedule work
Rush work, unusually short deadlines, weekend work or work that requires me to rearrange existing commitments is subject to availability.
Where accepted, such work may be charged at my then-current rush rate or another increased fee communicated before the work begins.
18. Intellectual property
Unless expressly agreed otherwise in writing, all intellectual property rights in work created by me remain with Susanne Hulsebos.
Once all fees relating to the project have been paid in full, you receive the right to use the final approved deliverables for your own business and commercial activities.
This includes the right to use, reproduce, publish and display the final work and to make, or commission others to make, reasonable adaptations for your own business.
The Client may therefore engage another designer, developer or service provider to work with or adapt the final deliverables after completion.
The Client may not sell, sublicense, redistribute or offer the work as a template, design product or standalone asset to third parties unless expressly agreed otherwise.
19. Concepts, working files and Studio IP
Drafts, unused concepts, rejected creative directions, explorations and internal working files remain my property and are not included in the final deliverables unless expressly agreed otherwise.
My underlying:
* methods;
* frameworks;
* templates;
* research structures;
* strategic processes;
* systems; and
* ways of working
also remain my intellectual property.
You may use the strategies, recommendations and outcomes created for your business, but may not copy, reproduce, distribute, resell or commercialise my underlying methods or frameworks as your own product or service.
20. Third-party modifications
You may modify the final work yourself or engage another professional to do so.
Once work has been modified by the Client or a third party, I am not responsible for errors, technical problems, loss of quality, inconsistencies or other issues caused by or arising from those modifications.
21. Client-supplied materials
You confirm that you have the necessary rights and permissions to provide and use all text, photographs, video, graphics, trademarks, data and other materials supplied to me.
You remain responsible for claims arising from Client-supplied material or material you specifically instruct me to use.
22. Research, strategy and Client data
Strategic recommendations may be informed by Client data, analytics, research, interviews, surveys, market information and other materials available during the project.
I am entitled to rely on information supplied by you as accurate and complete.
I am not responsible for outcomes resulting from inaccurate, incomplete, outdated or misleading information supplied by the Client or third parties.
Research and strategic recommendations reflect the information reasonably available at the time they are prepared.
23. Copywriting and factual accuracy
Where copywriting, copy direction or copy refinement forms part of the project, I may develop and improve the way your business communicates.
You remain responsible for confirming the factual accuracy of all final content before publication, including:
* services;
* products;
* pricing;
* statistics;
* testimonials;
* qualifications;
* performance claims;
* commercial claims; and
* other factual business information.
Your approval confirms that you have reviewed and accepted the factual content.
24. Legal and regulatory compliance
I am not a lawyer and my services do not include legal advice unless explicitly agreed otherwise with an appropriately qualified professional.
You are responsible for ensuring that your business and website comply with all laws and regulations applicable to you and your customers.
This includes, where relevant:
* privacy notices;
* cookie requirements;
* terms and conditions;
* legal notices;
* data-protection obligations;
* accessibility requirements;
* commercial claims;
* intellectual-property compliance; and
* mandatory business information.
Any sample wording, structure or placeholders I provide are not legal advice and should be independently reviewed where necessary.
25. Website approval and launch
Before a website goes live or is transferred, you will be asked to review and approve it.
Your approval confirms acceptance of the visible:
* design;
* content;
* links;
* structure; and
* functionality available for review.
The project is considered delivered when the agreed website is ready for handover, regardless of whether you choose to launch immediately.
26. Website support after delivery
For 14 days following final delivery, I will correct technical errors that are directly attributable to my own website build at no additional charge.
This does not include:
* new requests or design changes;
* content changes;
* changes in preference;
* issues caused by Client edits;
* issues caused by third-party edits;
* changes to external platforms or software;
* browser or device changes;
* hosting problems;
* domain problems;
* third-party integrations; or
* features outside the agreed project scope.
After the 14-day period, further support or troubleshooting is treated as Additional Work unless a separate support agreement is in place.
27. SEO, accessibility and website performance
SEO, accessibility compliance, page-speed optimisation, performance optimisation and similar specialist services are included only where expressly stated in the proposal.
I do not guarantee:
* search-engine rankings;
* specific levels of organic traffic;
* particular page-speed scores;
* WCAG or other accessibility certification;
* browser or device compatibility indefinitely; or
* the ongoing performance of third-party systems.
28. Third-party services and costs
Projects may require or use third-party services such as:
* domain registration;
* website hosting;
* Showit or other website platforms;
* fonts;
* stock photography;
* plugins;
* software;
* integrations;
* email services; or
* other subscriptions and licences.
Unless expressly stated as included in the proposal, these costs are the Client's responsibility.
Third-party products and services remain subject to their own terms, licences and pricing.
I am not responsible for outages, discontinued services, price changes, data loss, platform changes or other issues caused by a third-party provider.
29. Accounts, domains and access
Where possible, domains, hosting, website platforms and other essential accounts should be registered in and ultimately controlled by the Client.
After handover, the Client is responsible for:
* maintaining access;
* storing passwords securely;
* managing authorised users;
* renewing subscriptions;
* keeping payment details current; and
* maintaining the security of the relevant accounts.
I am not responsible for access problems, expired subscriptions or security issues arising after control has been transferred.
30. AI and supporting technology
I may use artificial intelligence and other digital tools as part of my working process, including for research support, ideation, copy exploration, analysis or visual development.
These tools support rather than replace my professional judgement.
I remain responsible for the creative and strategic decisions included in the final work I deliver.
Third-party AI-generated or technology-assisted elements may be subject to the terms and limitations of the relevant provider.
31. Portfolio and self-promotion
Unless confidentiality or an embargo has been agreed in writing before the project begins, I may showcase the completed work:
* once the Client has publicly launched or published it; or
* 30 days after final delivery, whichever occurs first.
I may use the completed work in my portfolio, website, social media, presentations, case studies, awards submissions and other promotional material.
I may also identify the Client by business name and logo in connection with the work.
Confidential business information will not be disclosed.
Testimonials will only be used where they have been provided by or approved by the Client.
32. Website credit
Unless otherwise agreed in writing, websites designed by me may include a discreet “Site by Susanne Hulsebos” credit and/or link in the website footer.
Any removal or alteration of this credit should be agreed with me in writing.
33. File storage and archiving
The Client is responsible for downloading and safely storing all final deliverables.
I will make reasonable efforts to retain relevant final project files for six months following delivery.
During that period, requests to retrieve, re-export, reorganise or resend archived project material may be treated as Additional Work and charged at my then-current half-day or day rate.
This does not apply where an agreed final deliverable was omitted from the original delivery due to an error on my part.
After six months, I do not guarantee that project files, drafts, source material or other project data will remain available.
34. Results and commercial outcomes
Branding, websites, strategy and marketing are intended to create stronger conditions for business performance, but results depend on many factors outside my control.
I therefore do not guarantee specific outcomes, including:
* revenue;
* sales;
* enquiries;
* conversion rates;
* engagement;
* traffic;
* market share;
* search rankings; or
* other commercial results.
You remain responsible for your business decisions and implementation.
35. Suspension or termination by the Studio
I may pause or terminate a project if the Client:
* fails to make required payments;
* repeatedly fails to meet agreed obligations;
* prevents the project from progressing;
* behaves in an abusive, threatening or seriously disrespectful manner;
* makes unreasonable demands outside the agreed scope;
* asks me to create illegal, deceptive or unethical work; or
* otherwise materially breaches our agreement.
Where termination results from the Client's conduct, failure to cooperate or breach of contract, the full agreed project fee remains payable, to the extent permitted by applicable law.
Amounts already paid will not be refunded.
36. Cancellation by the Studio
If I am unable to carry out the project because of serious illness, force majeure or another serious circumstance, I may first attempt to reschedule the project.
If completing the project ultimately becomes impossible, any amount paid for work that has not been performed will be refunded.
No refund is due for work already completed.
37. Force majeure
Neither party is responsible for delay or failure to perform caused by circumstances reasonably beyond their control.
This may include serious illness, natural disasters, fire, war, civil unrest, government action, widespread internet or electricity failures and substantial disruption of essential third-party services.
Where reasonably possible, the parties will cooperate to agree a revised schedule.
38. Confidentiality
Both parties agree to treat genuinely confidential information received in connection with the project with reasonable care.
Confidential information will not be disclosed unnecessarily to third parties.
This obligation does not apply to information that:
* is already publicly available;
* becomes public through no fault of the receiving party;
* was lawfully known beforehand; or
* must be disclosed by law.
39. Data protection
Each party remains responsible for complying with applicable data-protection legislation in relation to personal data under its control.
Where the project requires me to process personal data on the Client's behalf in a manner requiring additional contractual arrangements, a separate data-processing agreement may be required.
The Client should not provide unnecessary sensitive or personal information through the project portal or other project systems.
40. Limitation of liability
To the fullest extent permitted by applicable law, my total liability arising out of or relating to a project will not exceed the total amount actually paid by the Client to me for the specific project giving rise to the claim.
I will not be liable for indirect or consequential loss, including loss of:
* profits;
* revenue;
* business opportunities;
* goodwill; or
* data,
to the extent such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so is prohibited by law.
41. Independent business relationship
Nothing in our agreement creates an employment relationship, partnership, agency or joint venture.
I provide my services as an independent business.
42. Entire agreement
The relevant proposal, confirmed project scope and these Terms & Conditions together form the agreement between us.
If there is a conflict between these Terms and a specific written provision in an accepted proposal or project agreement, the specific written project provision takes priority.
Failure to enforce a provision on one occasion does not waive the right to enforce it later.
If any provision is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible.
43. Governing law and jurisdiction
The agreement and these Terms & Conditions are governed by the laws of Spain.
Before commencing formal proceedings, both parties agree to make a reasonable attempt to resolve any dispute directly and in good faith.
Where a choice of territorial jurisdiction is legally valid and has been validly agreed between the parties, disputes will be submitted to the competent courts of Málaga, Spain.
Where such a choice is not legally effective or mandatory procedural rules apply, jurisdiction will be determined in accordance with applicable Spanish law.
44. Changes to these Terms
I may update these Terms & Conditions from time to time.
The version accepted at the time a Client books a project will continue to apply to that project unless we expressly agree otherwise in writing.
Susanne Hulsebos
mailto:[email protected]